KELZUNORA™ · PERSONAL INFORMATION

Privacy Policy

Last updated: November 3, 2026

This policy explains how Shanghai Lailongsi Technology Co., Ltd., operating the kelzunora™ store, handles personal information collected through kelzunora.com, checkout, and customer support.

Information We Collect

• Contact and order details you provide, such as name, email address, phone number, shipping address, and order history.
• Payment and billing details needed to complete a transaction. Payment card data is handled by payment processors; we receive transaction and payment-status information.
• Messages and files you send to customer support, including product photos or videos submitted for an order issue.
• Technical and usage information such as device, browser, approximate location, site interactions, and cookie identifiers, as described in the Cookie Policy.

How We Use and Share Information

We use information to operate the store, process and deliver orders, provide support, handle returns and refunds, protect against fraud, maintain site security, meet legal obligations, and improve the shopping experience. We send promotional messages only where permitted and provide an unsubscribe option in marketing emails.

We share information with service providers that help operate checkout, payment processing, hosting, customer support, analytics, fraud prevention, and delivery; with professional advisers where needed; and with public authorities when required by law. We do not authorize service providers to use order information for unrelated purposes.

International Processing and Retention

Our company is based in China and serves customers in the United States. Information may be processed in the United States, China, or another country where our service providers operate. We retain information for the time needed to fulfill the purposes described here, maintain business records, resolve disputes, and meet legal requirements.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information associated with your order, subject to identity verification and legal recordkeeping requirements. You may opt out of marketing emails by using the unsubscribe link. Residents of states with applicable privacy laws may have additional rights, including rights to know, access, correct, delete, or opt out of certain processing. Contact us to submit a request.

Children and Security

The store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. We use reasonable safeguards for information handled through the store, but no internet transmission or storage system can be guaranteed to be completely secure.

Privacy Contact

For privacy requests or questions, email service@kelzunora.com with “Privacy Request” in the subject line.